Thank you for booking at newzealandbooknow.com website.

Unless marked as a non-refundable, non-changeable product, the following change and refunds policy will apply.

Date Change:

  • Request made 72 hours before departure date, no service fee charged.
  • Request made within 72 hours before departure date, $20 per person service fee will be charged.
  • Please note if your requested new date is not available, we will provide alternative available dates, however if you can not travel on the new available date, please refer to the cancellation policy below.
  • If there is a price difference on the new date, customer will pay for the difference.

Cancellation and Refund

You can request cancellation and refund 14 days before departure.

  • Request made 30 days before tour starts, refund amount is 90% of your order
  • Request made between 29 days and 14 days (inclusive) before tour starts, refund amount is 80% of your order
  • Request made between 13 days and 7 days (inclusive) before tour starts, refund amount is 50% of your order
  • Request made between 6 and 0 days before tour starts, no refund will be provided.
  • If there is a refund, we will credit the sale back to the original cardholder.

We recommend purchasing travel insurance policies to cover any unexpected situations.

Contact us

If you have any questions about our Change and Refunds Policy, please contact us:

  • By phone number: 09 889 2019
  • By visiting this page on our website: http://www.newzealandbooknow.com/contact-us/

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